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Terms & Conditions:
By ordering From Shimad Corporation, you are agreeing to the following terms and conditions:
Disclaimers:
Prices and Specifications are subject to change without notice. All orders, prices
and shipping rates are subject to price confirmation, verification and
correction. Shimad is not responsible for typographical errors or omissions
relating to pricing, copy, photography, specifications, or application. In the
event of a pricing error we will contact you with the corrected
pricing information. We reserve the right to refuse service to anyone.
Shipping:
U.P.S is the standard carrier for most shipments and are delivered within 1 to 6 working days.
Shimad will not be liable for any delay in the performance of orders or constraints or in the
delivery of the shipment of product or any damages suffered by the buyer by reason of such delay.
Shipping and handling charges are added to the product cost.
Claims:
Claims for loss or for visible or hidden damage in the shipment are the responsibility of the
customer and must be made to the freight carrier immediately. You must ask for a prompt and
through inspection by the carrier to insure that claims are approved. We will provide any
assistance required to aid in claim processing. CLAIMS FOR SHORTAGE MUST BE MADE TO SHIMAD
WITHIN FIVE (5) WORKING DAYS OF RECEIPT OF SHIPMENT.
Back Orders:
All orders for items not in stock will be backordered. Your sales representative should be able
to keep you apprised of the status of your merchandise. We do not contact the customer prior to
shipment, therefore, your sales representative must be informed if your requirements change. All
refused shipments are subject to a minimum of a 15% restocking fee.
Warranty:
All products carry the manufacturer's warranty. Warranties on products vary from 30 days to 1
year as specified at the time of sale and on the invoice. Items listed on the invoice without
warranty terms carry a 30 days warranty. Items marked "as is" are sold without warranty. There
are no representations or warranties of any kind by seller directly or implied, with the respect
to the condition or performance of any products, their merchantability or fitness for a
particular purpose, or reflect to any other matter relating to any products. Merchandise that
has been replaced during the warranty period does not extend the warranty period past the
original period. Any product sent in for repair will be thoroughly tested prior to repair. If no
problem is found there will be a checkout charge based on the normal service rates with a
minimum of $35.00. This charge may cover testing and cleaning. For Domestic
Customers, all shipping charges and insurance for equipment to us are the
responsibility of the customer. For International Customers, all shipping
charges and insurance for equipment to us and to be returned to them are the
responsibility of the customer.
Return Merchandise Procedures:
Customer may return products by calling (650) 962-1234, M-F, 9am 5pm PST, to receive a Return
Merchandise Authorization (RMA). All returned products MUST have an RMA number. PRODUCTS SHIPPED
WITHOUT AN RMA NUMBER WILL BE REFUSED. When calling please have the following information ready:
- Your company name
- Our invoice number
- Date of invoice
- Item in question
- Serial number if applicable
- Summary of problem
Once the information is verified you will receive an RMA form to fill-out and sign. Once the
RMA form is approved, you will receive an RMA number and please do the following:
- Return the product promptly. RMA numbers are valid for 15 days.
- RMA numbers must be displayed on the shipping label. DO NOT WRITE ON THE ORIGINAL BOX.
- Returned goods must be shipped freight prepaid in their original box with all the packing materials, manual, cables and cords included. A charge will be applied for missing or used items. Products not returned in their ORIGINAL PACKING MAY BE REFUSED.
Return for Credit:
All returned merchandise must be in saleable condition, which means they must be undamaged,
unmarked, complete and in the original packaging. Equipment must not be over 20 days old based
on your invoice date. A minimum 15% restocking fee will be applied to non-defective items.
Media, software, special orders and duplication/replication jobs are not returnable. Shipping &
Handling and credit card charges are non-refundable. Sales are final after 20 days from your
invoice date.
DOA:
Items believed to be in non-working condition when received are classified as dead on arrival
(DOA). Your timely testing of equipment upon receipt is important. DOA claims must be made
within 10 days from your invoice date and not from the time you open your box. Replacement or
repair of equipment will only occur upon receipt of the DOA merchandise at the SHIMAD warehouse.
Collections:
Service charge of 1.5% per month will be charged on all past due invoices. In the event it
becomes necessary to incur collection cost or file lawsuit to collect any amount due under this
agreement, then the buyer agrees to pay such additional collection costs, charges and expenses
including reasonable attorney's fees if the account is placed in the hands of an attorney.
Governing Law:
At Shimad's option, dispute arising under or in connection with this agreement shall be governed
and venue in Santa Clara County, California.
Important:
Shimad shall not be liable under any circumstances for any special, consequential, incidental or
exemplary damages, including but not limited to damages for lost profits, loss of use, lost data
or for any damages or sums paid by the purchaser to third parties, even if Shimad has been
advised of the possibility of such damages. The foregoing limitation of liability shall apply
whether any claim is based on principles of contract, warranty, negligence or other tort breach
of any statutory duty, principles or indemnity of contribution, or the failure of any limited or
exclusive remedy to achieve its essential purpose or otherwise.
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